Shipping Information
Bonne Maman uses its preferred carrier FedEx to ship packages to you. All orders are packed with care to ensure your online exclusive gift arrives in the best condition.
There are no pre-orders available. Orders placed are processed and shipped within a few days from Monday to Friday, there is no processing and shipping over the weekend. Our daily order cut-off is 11 AM EST. Orders placed after 11 AM, will calculate as if the order were placed the following day. For example, if an order is placed with Next Day Delivery on Monday before 11 AM EST, the order will be processed on Monday and arrive the following day, which is Tuesday. If an order is placed with Next Day Delivery on Monday after 11 AM EST, the order will processed on Tuesday and arrive the following business day, which is Wednesday. The fulfillment of orders may take longer during periods of special events (i.e. Valentine's Day, Mother's Day, Advent Calendar release), we appreciate your comprehension and ensure we are doing our best to reduce processing and shipping timings.
We are unable to ship to international addresses, please visit the respective country’s websites.
After shipments have left Bonne Maman fulfillment facility and are in FedEx ownership, Bonne Maman is not liable for FedEx delivery timing. Customers can check order status by using their tracking number on FedEx.com or by logging into your account on our website.
Bonne Maman shall not be responsible for shipping delays due to inclement weather or other factors out of our control.
Shipping Methods and Estimated Timelines:
During the checkout process on our website, you will have the option to choose from available FedEx delivery methods. We will ship your order to the shipping address you provide. Please take extra care when entering your shipping address as Bonne Maman cannot be liable for shipping errors due to inaccurate or incompletely entered addresses. If you had an error when typing in your shipping address, please contact us at info@bonnemaman.us. If the package has not been sent, we will make every effort to accommodate the change. If the product has already gone out, unfortunately, we are not liable for any mis-delivered packages. If replacement orders are required, it is at the expense of the consumer.
FedEx Ground and Home Delivery
All orders placed after 11 AM EST shall be processed the following business day (Monday to Friday). FedEx delivery dates are estimated, out of Bonne Maman's control and not guaranteed. You may expect your package to be delivered using the following guidelines:
NY Tri-State Area: 5-6 business days
East/South: 6-7 business days
Midwest: 7-8 business days
West coast: 8-9 business days
FedEx 2 Day Delivery
If you place your order before 11 AM EST on Monday, Tuesday, or Wednesday, your order will ship the same day that it is received to arrive within 2 business days. If you place your order after 11 AM EST, your order will ship the next possible business day. NOTE: Orders placed after 11 AM EST on Wednesday may ship out the following Monday for arrival on the following Wednesday. On date of order (Mon-Wed). Orders placed Thu-Sun ship the following Monday.
This shipping method is not eligible for the flat shipping rates. Standards Fedex Shipping rates will apply.
Fedex Overnight (Next Day)
If you place your order before 11 AM EST on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day for arrival the next day. If you place your order after 11 AM EST, your order will ship the next possible business day. Orders placed after 11 AM EST on Thursday will ship out the following Monday for arrival on Tuesday.
This shipping method is not eligible for the flat shipping rates. Standards Fedex Shipping rates will apply.
Shipping Rates:
Outside of any FREE Shipping offer, your shipping cost for Ground Shipping can be determined using the table below. FedEx 2 Day Delivery and FedEx Overnight are not eligible for the flat shipping rates. Standards Fedex Shipping rates will apply.
Alaska, Hawaii, Puerto Rico
Bonne Maman offers Fed Ex Ground, Home Delivery, Smart Post, 2 Day delivery and Overnight to Alaska and Hawaii. We apologize, orders shipping to Hawaii and Alaska are not eligible for the flat shipping rates. Standards Fedex Shipping costs will apply.
For more questions, please contact us at: info@bonnemaman.us